1. Purpose and product status
This six-week trial evaluates how the Aluna Natura Hair and Scalp Serum performs across different hair and scalp types. The product is under evaluation. Participation is not medical treatment, and hair growth or any other improvement is not promised or guaranteed.
2. Who may participate
You must be 18 or older and able to understand and accept these terms. Do not participate if you have a known allergy to an ingredient, an active scalp infection, open wounds or severely irritated skin. If you are pregnant, breastfeeding, under medical care for a scalp condition, or unsure whether the product is suitable, ask an appropriate healthcare professional before use.
3. Required patch test
Before applying the serum to your scalp, apply a small amount behind the ear or on the inner forearm and observe the area for 24 hours. Do not use the product if you experience redness, burning, stinging, itching, swelling, rash, bumps or other irritation. A patch test reduces risk but cannot guarantee that a later reaction will not occur.
4. Directions for use
Use the serum twice a week for six weeks. On dry hair, divide the hair into sections and apply approximately 2 ml, equal to two full droppers, to the scalp, roots and areas of concern. Massage gently with fingertips for 2 to 3 minutes. Leave on for approximately 4 hours, then wash thoroughly using your normal shampoo and conditioner. Do not apply more than recommended.
5. Trial consistency
Keep your usual hair-care routine as consistent as reasonably possible. Avoid introducing new hair-growth products, scalp treatments or procedures during the six weeks. Record unavoidable changes in your weekly notes. Avoid the eyes and do not apply the serum to broken, damaged or irritated skin. Do not share the product with another person.
6. Risks and stopping rules
Possible reactions include burning, persistent stinging or itching, redness, inflammation, rash, bumps, swelling, tenderness, pain, excessive dryness, flaking or other unexpected discomfort. Stop using the product immediately and inform the trial team if any reaction occurs. Seek urgent medical attention for severe swelling, breathing difficulty, a rapidly worsening reaction or other emergency symptoms.
7. What you must report
Report changes in scalp comfort, dryness, oiliness, flaking, shedding, texture, breakage, fullness or density. Also report product build-up, difficulty applying or washing out, scent or colour changes, and any unexpected effect. Positive and negative feedback are equally important.
8. Photos and weekly check-ins
You agree to provide four baseline photographs and one progress photograph for each weekly check-in. Use clear, unfiltered images and try to repeat the same hairstyle, lighting, distance and angle. The on-device photo assistant may check lighting, sharpness, centring and face angle. It does not identify you or store a facial template. Missing or unsuitable photographs may make comparison less reliable.
9. Personal information and POPIA
The trial team collects your name, surname, age, contact details, hair and scalp information, responses, consent record and photographs to administer the study, contact you about participation or safety, compare progress and evaluate the product. Access is limited to authorised administrators. Information may be used in anonymised or aggregated analysis. Your identifiable photos or details will not be published, used in advertising or shared for unrelated marketing without separate written permission.
10. Storage, security and retention
Reasonable safeguards are used to protect stored records and photographs. No online system can be guaranteed completely secure. Information will be kept only for as long as reasonably necessary for the trial, product evaluation and applicable legal obligations, after which it should be securely deleted or anonymised.
11. Your privacy rights
You may ask the trial team to explain what personal information is held about you, correct inaccurate information, withdraw consent or request deletion where legally permitted. Withdrawing does not affect processing that was lawful before withdrawal. Some de-identified findings may remain in completed analysis because they can no longer reasonably be linked back to you.
12. Voluntary participation and withdrawal
Participation is voluntary. You may stop using the product or withdraw from the trial at any time without penalty. If you withdraw because of a reaction, you should still inform the trial team so the safety concern can be recorded and followed up.
13. Medical disclaimer and responsibility
This trial does not diagnose, prevent or treat a medical condition and does not replace advice from a qualified healthcare professional. Follow the directions, stop when instructed and obtain medical care when necessary. Nothing in these terms excludes rights or protections that cannot lawfully be excluded.
14. Consent record and changes
Your electronic acceptance, date, time and the version of these terms are recorded. If the terms change in a material way during your participation, the trial team should notify you and request fresh consent before relying on the changed terms.
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